Frequently Asked Questions
Questions about Hackberry Ranch?
Start here for quick answers about the community, leasing, apartment layouts, amenities, and everyday living in Clute. If you need anything else, the on-site leasing team is happy to help.
Our leasing team is available Monday through Friday from 9am to 6pm, and Saturday from 10am to 5pm. Give us a call or stop by — we love meeting future residents in person.
You can book a self-guided or team-led tour any time using our Schedule A Tour page. Prefer to talk to a person? Give the leasing office a call and we'll find a time that works for you.
The full application takes about 10–15 minutes online. You'll need photo ID, proof of income, and a valid payment method for the application fee. Most applications are reviewed within 24–48 hours.
Yes — we're a pet-friendly community. Weight limits, breed restrictions, and pet fees may apply. See our Pet Policy page for the full details.
Included utilities vary by floor plan. Trash and pest control are typically covered, while residents are responsible for electricity, internet, and any add-on services. Ask our team about the specific inclusions on the home you're considering.
From resident lounges to outdoor spaces and fitness options, the community is designed for the way you live. Explore the full list on our Amenities page.
Yes — parking options are available for residents. Availability and monthly rates depend on the home you select. Reach out to our leasing team for current pricing and to reserve a spot.
Current residents can submit maintenance requests through the resident portal. Sign in from our Resident Access page — it's the fastest way to get on our team's schedule.